Sales Agent - In Room Dining - Jumeirah Gulf of Bahrain

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Bahrain Gulf Resort and Spa is an idyllic getaway situated majestically on the shores of the Gulf and takes its architectural inspiration from the gentle movements of the sea. The resort’s cluster of villas and elegantly designed rooms, along with the award-winning Talise Spa, offers a sanctuary for travelers looking to recharge and embark on a journey for wellbeing. Bahrain presents itself as a destination for the ultimate Middle Eastern experience, with its rich heritage of beautiful forts and charming bazaars blending perfectly with an inspirational vision for the future. The resort harmonises Jumeirah’s promise of unparalleled hospitality with the wonder of the destination, providing a true beachside escape in the heart of culture. Set to exceed all guest expectations, the resort and spa is an oasis for nature-loving friends, families and couples hoping to disconnect from the chaos of everyday life.

About the Job:

An opportunity has arisen for an Sales Agent to join our team in In Room Dining at Jumeirah Gulf of Bahrain. The main duties and responsibilities of this role:

• Personalize guest interactions by addressing them by name and demonstrating cultural awareness of Arabic etiquette.
• Efficiently and accurately take guest orders from in house guests.
• Answer incoming calls within three rings, adhering to established standards.
• Extend personalized greetings to guests, addressing them by name, and offer comprehensive assistance throughout their visit.
• Study the in room dining menu thoroughly to provide informed recommendations to guests, including knowledge of ingredients and preparation methods.
• Memorize menu item prices to facilitate seamless transactions and enhance guest experience.
• Utilize effective upselling techniques to maximize revenue and contribute to business profitability.
• Promptly relay guest feedback or concerns to managers for immediate resolution.
• Proactively ensure guest satisfaction by regularly checking in with them during their stay and assisting team members with mise en place duties during downtime.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Proficiency in English is required, ideally complemented by proficiency with a second language (Arabic).
• Knowledge of Opera and Micros systems.
• Prior experience in a similar role in a luxury hotel or a standalone restaurant, demonstrating a strong understanding of luxury hospitality standards.

About the Benefits:

We offer an attractive tax-free salary, paid in Bahraini Dinar (BHD), the local currency of Bahrain. In addition, we offer reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation allowance, life insurance, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.