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Receptionist -5*Hotel

30+ days ago 2024/12/17
Full Time Employee
1-9 Employees · Human Resources Outsourcing

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Job Description

Key Responsibilities:

  • Greet and welcome guests, visitors, and clients in a professional and friendly manner.
  • Handle check-in and check-out processes, utilizing Micros for billing, payments, and transactions.
  • Answer, screen, and direct incoming calls to the appropriate departments.
  • Maintain front desk operations, ensuring it is organized and presentable at all times.
  • Provide accurate information and assistance to visitors and clients.
  • Assist with reservations, bookings, and schedule management when needed.
  • Manage incoming and outgoing mail, deliveries, and courier services.
  • Coordinate with various departments to ensure a smooth guest experience.
  • Assist with administrative tasks such as data entry, filing, and document management.
  • Handle basic troubleshooting and inquiries related to the Micros system.
  • Monitor and maintain office supplies and inventory.


Skills

Mandatory Skills:

  • Micros POS System Experience: Proficiency in using Micros for handling transactions, payments, and bookings.
  • Strong customer service skills and the ability to engage with a diverse clientele.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to multitask and prioritize responsibilities effectively.
  • Strong problem-solving abilities with attention to detail.
  • Professional appearance and attitude.

Preferred Qualifications:

  • Experience in the hospitality industry, particularly in front-office or guest relations roles.
  • Knowledge of other administrative or reservation systems is a plus.
  • Familiarity with CRM or customer management software.


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