Job Description
On behalf of our client, we are seeking the Operations Manager who will be responsible for overseeing the day-to-day operations of a coffee chain, ensuring efficiency, high-quality service, and customer satisfaction. This role involves strategic planning, team leadership, process optimization, and profitability enhancement while maintaining brand standards and operational excellence.
Key Responsibilities:
- Oversee and manage all coffee chain operations, ensuring smooth execution of daily activities.
- Implement operational strategies to enhance business performance and customer experience.
- Develop and execute efficiency initiatives to optimize costs and increase profitability.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
- Ensure compliance with health, safety, and quality standards.
- Lead, train, and motivate store managers and staff to enhance productivity and customer service.
- Establish and maintain strong relationships with suppliers, vendors, and stakeholders.
- Develop contingency plans to mitigate risks and operational disruptions.
- Manage budgets, cost controls, and financial performance metrics.
- Foster a culture of excellence, teamwork, and customer-centric service.
