VAM Systems is currently looking for IT Support Specialist - SCCM for our Bahrain operations with the following skillsets & terms and conditions:
Professional Skills/Experience:
Bachelor’s degree in computer science, Information Technology, or any related field from an accredited institution.
• 10+ years, experience in support desk for Microsoft and non-Microsoft onsite support.
• Resolve basic issues related to IT infrastructure & Network.
• Active participation in all on going and upcoming IT projects.
• Coordination with the clients and suppliers for IT requirements.
• Project management skills.
• Takes accountability and responsibility of the department overall services.
• Providing technical support, documents & reports, and feed backs for the IT projects.
• Experience support with latest technology and aware applications, hardware, and networking.
• Effective communication skills are required.
Required Advanced Technical Proficiencies and Duties:
Provide technical services for the following areas:
• Advanced working knowledge of Office 365 Admin Center.
• Upgrade any of the current system (Cortex, Qualys, Snip IT, Clients OS, etc.).
• Microsoft related technologies: Windows 11, Microsoft 365 Apps (Desktop, Web, Mobile) Office 365, Visio, MS Teams.
• Advanced knowledge of BioTime, Suprema Access Control and Time Attendance System.
• Managing onboard & offboard of the users (prepare PC/Smartphones, install the allowed applications, Company Portal, etc.).
• Manage Multifunction, Personal & other Printers.
• General knowledge of Active directory 2022 and Azure Active directory.
• Experience in mailbox and OneDrive Backup using Veritas SaaS backup Utility.
• Configuring the SIP phones and coordinating with the Cloud Telephony provider
(adding/removing/renaming extensions & other issues).
• Should have experience in managing and administrating SCCM Server and Client (create images/task sequence/application deployment).
• End user Support resolve and troubleshoot desktop hardware, desktop applications, mobile devices, laptops, printers, scanners, IP phones and connectivity issues.
• Manage daily ticket queues and schedule to ensure all assigned tickets are resolved.
•Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
•Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Document technical knowledge in the form of notes and manuals.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Report any security issues to the concerned staff.
• Manage IT Asset.
Terms and conditions
Joining time frame: (15 - 30 days)
Terms and conditions:
Joining time frame: maximum 4 weeks