Job Description
Company Description
Job Description
VAM Systems is currently looking for IT Support L1for our Bahrain operations with the following skillsets and terms & conditions:
Qualifications and Experience
Essential (Minimum)
- University Degree in IT from a recognized university or institution
Desirable (Optional)
- Techinical certification in any IT Infrastructure certificates
- At least 1 year of work experience in IT
- A job that involves interacting with customers
Skills:
Essential (Minimum)
- Very good command in English (Both writing & speaking).
- Techincal troubleshooting skills
- Customer service awareness and skills.
Desirable (Optional)
- Fluent in English
- Business Professional Language
Knowledge
Essential (Minimum)
- Essential IT technical skills
- Installation/Configuration/Support
Desirable (Optional)
- Able to resolve IT issues efficiently
- Ability to make quick decisions on problem resolution
- Essential IT technical skills in Servers, Network and other IT Infrastructure areas
- Analytical and techincal troubleshooting skills
Personal Attributes
Essential (Minimum)
- Strong personality
- User Friendly
- Patient and flexible attitude
- Sense of commitment
Desirable (Optional)
- Excellent Communication and Inter personal skills
- Mature, professional attitude with strong work ethic
- Attention to detail and accuracy and the ability to manage multiple tasks simultaneously
- Handle work pressure
- A job that involves interacting with customers
Duties:
- Handle service desk calls in timely, pleasant and professional manner.
- Resolve reported problems remotely as being first level or second level support and provide proper guidence to callers inquiries.
- Maintain accurate log entries of incidents and requests with details by adherence to escalation procedure, promptly allocate unresolved calls to higher level support as and when required.
- Preparation of daily/weekly/monthly service desk reports for management review as and when required.
- Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues.
- Follow up and co-ordinate with support staff in case of delays in action and ensure that line of communication is open between all support teams for better co-ordination of service, especially if the service is required to be handled by more than one area of support and on priority basis.
- Regularly complete and update all the tasks assigned within the target time
- Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Follow up, troubleshoot and resolve various complex infrastructure problems.
- Conduct ad-hoc assignments and projects as directed by the management based on the business requirements
Terms and conditions
Joining time frame: (15 - 30 days)
Additional Information
Terms and conditions:
Joining time frame: maximum 4 weeks
