IT Operations Manager
Manama, Bahrain IT Operations Manager
About the job IT Operations Manager
The job purpose will be:
The job holder is required to lead and manage the strategizing, planning, acquisition, administration, operations, maintenance, and support of the organizations IT infrastructure functions, which includes the Data Center, Network administration, Server administration, Cloud Services administration, Service Desk, Desktop support, and Database administration.
The job holder is required to direct and support the IT infrastructure functions, with the responsibility of ensuring the achievement of business goals and objectives within the mission, vision, and values of BMMI and the IT department.
The main duties will involve :
· Strategize, design, implement, maintain, manage, and support BMMI Group IT Infrastructure.
· Analyse problems and recommend solutions, products, and technologies to meet business objectives.
· Manage changes to IT services and infrastructure, including upgrades, enhancements, and the implementation of new IT infrastructure hardware and software.
· Develop, design, maintain, and manage the IT Service Management policies and procedures.
· Ensure high performance and high availability of IT systems and services.
· Ensure the protection of the state of information technology assets and infrastructure from external/internal threats.
· Identify, analyse, manage, and mitigate IT operational risks.
· Perform preventative maintenance routines, Data Center Health checks, and regular checks of infrastructure capacity to maintain the integrity and performance of the IT infrastructure.
· Ensure Business Continuity procedures are followed to recover from disasters successfully.
· Ensure system security by conducting regular intrusion tests and applying regular anti-virus updates and controls to ensure network integrity and security.
· Ensure efficient Enterprise Systems and end-user support are carried out as per the service level agreement and key performance indicators.
· Ensure that all systems and security service level agreements are achieved, maintained, monitored, and reported monthly.
· Oversees and ensures the effective governance of IT processes and systems.
