Guest Relation Manager

Key Responsibilities:

✅ Guest Experience & Customer Service:

• Greet and engage with guests, ensuring they feel welcomed and valued.
• Handle guest inquiries, special requests, and complaints professionally.
• Oversee VIP and regular guest experiences, ensuring personalized service.
• Monitor guest feedback and implement service improvements.

✅ Operations & Service Management:

• Work closely with the bar and waitstaff to ensure seamless service.
• Maintain a high level of cleanliness and ambiance in the lounge.
• Ensure smooth seating and reservation management.
• Support the bar team in delivering an outstanding beverage experience.

✅ VIP & Loyalty Relations:

• Develop and maintain relationships with high-profile guests and loyal customers.
• Organize special events, tastings, and exclusive guest experiences.
• Track guest preferences and personalize their future visits.

✅ Team Collaboration & Training:

• Train staff on hospitality best practices and guest interaction.
• Work alongside bartenders, waitstaff, and managers to ensure cohesive service.
• Encourage a culture of hospitality excellence within the team.

✅ Marketing & Promotions:

• Assist in implementing promotional events and themed nights.
• Collaborate with marketing teams to enhance the venue's social media presence.
• Help drive brand awareness and guest engagement.