https://bayt.page.link/v1TUmrkCw1dqRip19

Front Office Manager

Today 2024/11/05

$500 - $1,000

7-12 years of experience

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As a Front Office Manager, you will handle guest inquiries, complaints, and special requests promptly and effectively, striving to exceed guest expectations and enhance overall guest satisfaction.
Handle guest inquiries, complaints, and special requests in a timely and empathetic manner, striving to exceed guest expectations.
Address guest needs proactively, managing inquiries, complaints, and special requests with a focus on prompt resolution and guest satisfaction.
Provide excellent guest service by promptly attending to inquiries, complaints, and special requests to create a memorable stay.
Be accountable for financial record-keeping, including billing and payments, while implementing measures to enhance revenue management.
Lead and mentorall staff, promoting teamwork and a guest-centric approach in their daily responsibilities.
Be accountable for the training and performance management of front office team members, nurturing a skilled and motivated workforce.

Proficient in using hotel management software and technology to streamline processes and enhance guest experiences, while maintaining data accuracy and security.
Well-versed in utilizing hotel management software and technology to enhance guest experiences and maintain data accuracy and security.
Strong problem-solving and decision-making capabilities, effectively resolving challenges and conflicts to ensure guest contentment.
Experienced in effectively using hotel management software and technology, elevating guest experiences and safeguarding data integrity.
Outstanding time management and organizational acumen, leading to efficient front office operations and task execution.
Skilled in clear and effective communication, promoting positive interactions with guests, team members, and stakeholders from diverse departments.
Excellent organizational and time management prowess, ensuring top-notch task prioritization and a well-organized front office.