Key Responsibilities
🎮 Customer Interaction & Service
● Greet customers with enthusiasm and professionalism, making them feel welcomed.
● Answer inquiries about VR sessions, pricing, booking policies, and equipment.
● Assist customers in selecting the best VR experience based on their interests and preferences.
● Ensure that guests understand the safety protocols and equipment usage guidelines before sessions.
🗓️ Bookings & Payment Processing
● Manage reservations through our online booking system and handle walk-in customers.
● Process payments accurately using the POS system and issue receipts.
● Track session schedules to prevent overbooking and ensure smooth transitions.
📢 Upselling & Customer Engagement
● Recommend VR experiences, game bundles, and membership programs based on customer preferences.
● Upsell group packages, private events, and promotional offers.
● Encourage guests to sign up for our loyalty programs, referral incentives, or memberships.
🔧 Operations & Administration
● Maintain a clean and organized front desk, waiting area, and equipment station.
● Coordinate with VR facilitators and technical staff to ensure smooth operations.
● Handle minor troubleshooting for customer concerns or basic technical issues.
💬 Customer Satisfaction & Feedback
● Address minor customer complaints and escalate major concerns to the manager.
● Collect and document customer feedback to improve overall experiences.
● Encourage customers to leave online reviews and share their experiences on social media.
Qualifications & Skills
✅ Customer Service Experience – Background in retail, hospitality, gaming, or entertainment preferred.
✅ Strong Communication Skills – Ability to clearly explain VR experiences to new customers.
✅ Organizational Abilities – Efficiently handle bookings, payments, and session scheduling.
✅ Tech-Savvy – Comfortable using POS systems, booking software, and basic troubleshooting (VR knowledge is a plus).
✅ Sales & Upselling Skills – Ability to recommend and promote VR games, memberships, and premium experiences.
✅ Adaptability & Quick Thinking – Able to handle peak hours, customer issues, and technical concerns with confidence.
Preferred but Not Required:
● Familiarity with VR technology or gaming experiences (HTC Vive, Oculus Quest, haptics).
● Basic knowledge of social media engagement for promoting the business.
● Experience in event coordination or corporate bookings.
SYNX Reality is an innovative VR entertainment hub that delivers cutting-edge immersive experiences through haptic feedback, full-body tracking, and multi-sensory environments. As a pioneer in location-based VR gaming in Bahrain, our goal is to provide an unparalleled level of interactivity for competitive gamers, professionals, and casual players alike.