Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

Job Responsibilities:

  • Assist in managing the daily operations of the CX (Customer Experience) department.
  • Oversee the performance of customer service representatives and ensure high levels of customer satisfaction.
  • Collaborate with the CX Manager in developing and implementing strategies to improve customer experience.
  • Handle escalated customer issues and provide timely resolutions.
  • Analyze customer feedback and data to identify areas for improvement.
  • Train and onboard new customer service team members.
  • Monitor and report on key performance indicators related to customer service.
  • Assist in creating and maintaining customer service policies and procedures.
  • Act as a liaison between the CX team and other departments to ensure seamless communication and coordination.



Skills

Essential Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in a customer service or customer experience role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and problem-solving abilities.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office suite.

Desired Experience:

  • Prior experience in supervising or managing a customer service team.
  • Familiarity with CRM systems and customer feedback tools.
  • Experience in analyzing customer data to drive improvement initiatives.
  • Knowledge of best practices in customer experience management.


Job Details

Job Location
Manama Bahrain
Company Industry
Human Resources Outsourcing
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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We’re about partnerships! At Career Maker, our aim is changing lives for the better by connecting talent with opportunity. We offer specialised recruitment services spanning across a range of industries with a culture that is focused on exceptional customer service. We are eager to get to know you and your company because that’s how we form real partnerships: partnerships that change lives.

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