Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results
Full Time Employee
1-9 Employees · Human Resources Outsourcing

Get the Bayt App

Download the Bayt App to manage your real time conversation with the recruiter
Download App
Create a job alert for similar positions

Job Description

  • Job ResponsibilitiesTo handle all customer complaints and ensure they are recorded by appropriate manager on Customers complaints sheet.
  • To collate all correspondence referring to customers complains.
  • To work with all managers to resolve the customer complaints and complete the quality Management System.
  • On a monthly basis, this should be reviewed with GM looking at the complaint analysis report.
  • To manage the customer experience via reception staff and Meet and Greet working to the outlined expectations – align with Customer First Principles.
  • To work with service manager to provide customer experience in the line with the Customer First Principles – to be outlined in a Best Practice Guide.
  • Manage the team to complete follow up calls on sales / service / bodyshop.
  • GFK updates on a weekly basis and work with service manager to delivery service.
  • Introduce and update the CLP service 6 scores on dealership boards.
  • Monthly team meeting for CRM/Front of House – and monthly 1:2:1’s that are documented.
  • To report as required regarding complaints and CRM data.
  • To maintain a rota for staff that works different times.
  • Work with GN and team to develop Customer First Principles to deliver outstanding customer experience measured by Mystery shop and feedback in follow up calls.
  • Document CFP and present to all new starters – ensuring that they have signed and understood what is required.


Skills

  • Knowledge and SkillsProven track record of developing and implementing successful CRM strategies.
  • Strong analytical skills and ability to interpret data to inform decision-making.
  • Experience with CRM software (e.g., Salesforce, HubSpot).
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Passion for the luxury automotive industry and a commitment to delivering exceptional customer experiences.


Loading... Email to Friend Complete Questionnaire
Career Maker Bahrain logo
Career Maker Bahrain
Follow Unfollow

We’re about partnerships! At Career Maker, our aim is changing lives for the better by connecting talent with opportunity. We offer specialised recruitment services spanning across a range of industries with a culture that is focused on exceptional customer service. We are eager to get to know you and your company because that’s how we form real partnerships: partnerships that change lives.

See Company Details
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE