Job Description
Requirements
1.Build relationships with key employees among customers
2.Create plans to address clients’ business needs
3.Advise clients on creating profitable processes
4.Schedule regular meetings with customers to ensure they are satisfied
5.Act as point of contact for complaints and escalate issues as appropriate
6.Overseeing the relationship with customers handled by the retail team and Ensure that all retail team preserves relations with customers
7.Help sales team up-sell or cross-sell services and products
8.Keeping customers updated on the latest products to increase sales
9.Ensure both company and clients adhere to purchase, warranty, and aftersales service terms
10.Study competition to find new ways to retain customers
11.Set sales and revenue targets and work diligently to meet them
12.Collaborate with internal teams (e.g. Sales, IT, senior management) to address customers’ needs
13.Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding
14.To be capable of being strategic and analytical when finding solutions to problems to ensure maximum client satisfaction
Requirements
1.Minimum Experience 5 years’ experience.
2.Extensive knowledge of the GCC market.
3.Experience in Female related product or service
4.Extensive experience of all CRM platforms
5.Jewelry experience
6.BS/MS degree in business administration or Marketing
7.360 dynamic Microsoft CRM system knowledge and experience & or
8.Salesforce system knowledge and experience
9.Proven experience as a Client Relations Manager or relationship manager
10.Proven track record of meeting and exceeding targets
11.Background in customer service; industry knowledge is a plus
12.Experience tracking relevant KPIs (e.g. Customer satisfaction)
13.Proficient in all Microsoft applications.
