Corporate Service Officer Corporate Banking
Manama, Bahrain Corporate Service Officer Corporate Banking
About the job Corporate Service Officer Corporate Banking
Job Title: Corporate Service Officer Corporate Banking
Location: Manama, Bahrain
Category: Banking sector, Corporate Bank
This position is with one of our clients located in Bahrain looking to hire applicants who are local and presently residing in Bahrain.
Here below includes the job details:
Qualification- Bachelors degree in Banking & Finance or any related field.
Experience- 2-4 years in a banking environment dealing with banking products.
Roles & Responsibilities:
The purpose of this role is to deliver superior customer service by maintaining a high level of accuracy and commitment to satisfy customers banking requirements. And competently manage banking transactions and provide quality service to customers and projecting a professional and warm image of the bank.
- Responsible for counter services at the branch with a view to achieve timely and accurate processing of corporate customers service and transactions request in a personalized manner.
- Attend all corporate customers (internal & external) queries and ensure all customers are served effectively and satisfactorily.
- Opening of corporate accounts as per bank guidelines and efficiently handle documentation related to customer onboarding process.
- Obtain proper documents from corporate customers which are relevant for each transaction (financial / non-financial).
- Ensuring all transactions relevant to a customers query will be followed through by passing the relevant paperwork/information to the concerned department in a timely manner.
- Answer customer enquiries relative to products procedures, or refer to appropriate area for action upon proper identification and authorizations and follow up for completion of the task.
- Daily dispatch of customer/ correspondent bank statements etc.
- Adherence to banks laid down policies and procedures.
- Maintain private, sensitive, confidential information for corporate customers and bank appropriately.
- Handling corporate customer complaints or refer them to appropriate department for handling.
- Foster a high-performance culture to deliver superior customer service.
- Comply with internal requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
- Strict adherence to AML / Compliance, and CBB Guidelines in line with the banks policy, establish and maintain a close working relationship with other department for better coordination and smooth services to the customers.
- Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external Assist in other projects or additional activities assigned by the direct supervisor.
- Assist in opening individual accounts for the bank, if Need It.
