About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
We are seeking a Communications and Reservations (CORE) Agent to join Four Seasons Hotel Bahrain Bay team.
As the voice of the hotel, the CORE Agent ensures that all communication channels operate flawlessly, including the hotel’s communications system and perform other duties or projects as assigned by hotel management and staff (Processing new reservations, updating and cleaning up online reservations, answering reservations calls / Aspire test calls and inbox emails, processing daily , monthly reports, performs installation of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space).
Job Summary:
Being professional with excellent phone skills, ability to multitask, problem solving and have a passion for service and hospitality along with a pleasant voice and a positive attitude to achieve maximum guest satisfaction while complying with all Four Seasons’ policies, ability to understand and have full knowledge of Hotel Information.
Ability to use all systems and comfortable with all applications (Golden, Chat, Hotsos or any new application as needed) as well as communicating over the telephone.
To positively accept any changes within the department and scheduling’s needs in light of business demands.
Responds swiftly and effectively in any hotel emergency or safety situation.
Ability to be a team player, work harmoniously and professionally with co-workers and superior.
Fluency in reading, writing, and speaking in English, Arabic is preferred.
Night shift will be requested.
We look forward to receiving your application!
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