Job Description
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Main responsibilities
- Attend and board vessels as directed by respective Manager in accordance with Wilhelmsen Standard of Operation and Customer Requirements.
- Arrange inward and outward immigration/customs clearance.
- Collect and process ships documents, as required throughout the port call.
- Perform vessel visit, as required, in accordance with Standard of Operation and Customer Requirements, always ensuring with Master that all husbandry, vessel and cargo requirements are in order.
- As applicable, ensure all requirements relating to cargo matters are well understood and relayed to Manager and other relevant parties.
- Report leads, business opportunities and relevant port updates observed to Manager.
- Arrange sign on/off, shore passes, or gate passes for crew/guests as instructed.
- Assist with transportation of VIP, Master and crew as instructed.
- Ensure mandatory use of WASP System as reporting tool in compliance with the Standard of Operation.
- Reporting ships arrival/sailing/cargo/commence/complete/ times and condition to Shipping Assistant(s) after office hours, as applicable.
- Ensure mobile phones hired out to vessel are signed for by Master.
- Distribute and collect Customer Satisfaction Survey.
- Comply with Company Personal Protective Equipment Standard when working in ports/onboard vessels.
- Quality, Health, Safety, Security and Environment matters in own function.
- Ensure safe & efficient transportation of all Ships Agency crew personnel & any other personnel related to the company’s activities.
- Ensure professional and timely transportation.
- Attend to any Government authority requirement pertaining to personnel.
- Ensure all the Travel document duly signed by the service utilizer.
- Report leads, business opportunities and relevant port updates observed to Manager.
Accountabilities
This position will be measured against:
- Ensure consistent high level of accuracy of deliverables.
- Meet or exceed annual Key Performance Indicator’s targets for Ships Agency performance.
- Overall accountable for all Quality, Health, Safety, Security and Environment matters related to the specified functions as per Functional Description.
Qualifications
- Bahraini National, aged 20-30 years old.
- Graduate of Maritime and Logistics Study or similar course.
- Minimum one year experience as boarding experience and holder of Custom Clearance License are added advantage.
- Customer Service oriented.
- Good communication skills and a very good command of the English language (oral and written).
- Good interpersonal skills.
- Pro-active and well organized.
- Ability to work under pressure.
- Thorough and attentive to details.
- Valid Driving License.
- Fit to work.
What we can offer
- Salary package
- Company laptop
- Company mobile & sim
- Medical Insurance
- Life Insurance
- Paid holidays
- Paid sick leave
- Recognition and reward program
- Learning and development program
- Career development program.
- Health and Wellness program
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