Job Description
Join Hostinger and we’ll grow fast! 🚀Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our mission: To build world-class solutions for anyone to easily succeed onlineOur culture: Guided by 10 company principlesOur formula for success: Customer obsession, innovative products, and talented teams.Your role at HostingerBecome a Technical Customer Success Specialist in the Customer success FR/AE team. As part of Hostinger's Customer Success team, you'll be responsible for helping our customers navigate in the world of web hosting. In this role, you'll collaborate closely with other CS teams and our product teams.Curious to learn more? Connect with your team: Rahma Amrani, Customer Success FR/AE Team Leader
Your skills and experience
- C1 or native English proficiency.
- C1 or native French proficiency.
- Minimum 1-year of experience in the IT field, and/or in Technical Customer Support (a must).
- Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must).
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset - if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
- A typing speed of ≥ 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
Your day-to-day
- Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner.
- Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about.
- Be a true ambassador by empowering our customers to build their online success!
- Dive deep into the world of IT by daily polishing your technical expertise.
- Deliver impactful work on a global scale.
Compensation
- A competitive monthly compensation for services ranging between 500-600 USD.
Benefits that fuel your growth
- A culture where everyone values the highest standards, freedom, and responsibility
- 4-week course in technology, product, and communication areas
- Permanent remote working opportunity
- 20 paid vacation days
- Bonuses: unlimited for upselling and efficiency based on KPIs;
- Regular remote team-building and OKR events
- Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans etc.
