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Local customer facing role unlocking value along patient journeys
Health care is changing radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.
The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organization, faster.
The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.
This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs)
It has no profitability, sales objectives or incentives
Mindset & Behaviors/ VACC:
The PJP demonstrates personal purpose around improving the patient journey, as well as strong passion to create value and impact on the ecosystem. They think from an Enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally.
Visionary: defining and embedding the strategy around creating improved patient journeys
Mindset:
Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)
Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche
Self managed and self directed - altruistic in supporting the global network
Display of integrity in everything (i.e. open, honest, ethical and genuine)
Enabler mindset leveraging the internal and external networks to create value, sharing back and scaling.
Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say “No” to stakeholders when the value is not predictable/foreseen.
Skills and Experience:
Knowledge and Qualifications:
System thinker and deep listener
Excellent stakeholder engagement skills including partnering with TAE's and organizations is required. Experience partnering with PAGs is highly desired.
Experience leading Cross-functional team is required. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.
Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
Able to understand and leverage digital means and tools is desired
Deep experience in agile ways of working is desired
Knowledge:
Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.
Broad understanding of Roche’s present portfolio and future pipeline, such that they can work on future-based solutions
Robust understanding of medical affairs strategies and tactics including clinical research
Other relevant capabilities:
Fluent in local language. Proficient in English to collaborate internally
Across the broader Roche enterprise is highly desired
Preferred Qualifications:
Scientific University degree (Medical Doctor, Biologist, Pharmacist or Veterinary).
Practical understanding of digital innovation methodologies
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.