Key Account Manager

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
ABOUT THE ROLE:
We are growing our Yassir Express Family. From our humble start in Casablanca, we’ve expanded to 7 other cities with even more growth planned in the coming months!
The Food Distribution market requires rigorous and personalized monitoring of its key accounts. We are looking for a Key Account Manager to take over a Key Account and Middle Account portfolio.
The two main missions are to ensure a perfect quality of follow-up and satisfaction of the partnership and to increase the assets in management of each of the accounts.
Therefore, you’ll need to be comfortable with working autonomously and with a lot of responsibility.

What You Will Do:

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management

What You’ll Need:

• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Able to analyze data and sales statistics and translate results into better solutions
• Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred
• Ability to work in an agile environment
• Strong negotiation skills, with ability follow-through on client contracts
• Strong Work Ethic:
• Target driven and ability to drive meeting of very aggressive targets
• Must have outstanding written & verbal communication skills in (local) Arabic and French and English
• Demonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlines

Perks

• Ground floor opportunity with the team; shape the strategic direction of the company
• The rare opportunity to change the world around you such that everyone around you is using the product you built. We’re not just another app, we’re infusing social values and reinventing how services are provided
• Sharp, motivated co-workers in a fun office environment

Benefits

• Great compensation and bonuses
• Paid company holidays
• Full social coverage
• Untracked vacation policy; work very hard and take time when you need it