Front Office Manager - Holiday Inn Algiers Cheraga Towers

Are you an enthusiastic leader with a passion for hospitality? Do you excel at creating memorable guest experiences? If you’re ready to take your career to new heights, we want to hear from you!

Join us at Holiday Inn Algiers Cheraga Towers, a Great Place To Work (GPTW)-certified hotel, where excellence in service and a commitment to teamwork are at the forefront of our mission. As our Front Office Manager, you will play a pivotal role in ensuring smooth operations and exceptional service, all while leading a dedicated team in one of Algiers’ premier hotels.

Be part of a dynamic environment where your leadership will shine and your career will flourish!

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Working and leading the Front office team to achieve the hotel monthly and annually winning metrics targets.  
• Working and leading the Front office team to achieve the hotel monthly and annually IHG fundamental targets.  
• Leading the Front Office team to achieve the monthly rooms upselling target which set with the Front Office Manager by the beginning of each month.  
• Assist in and coordinate the preparation of the departmental annual budget.
• Assist in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.
• Control the availability of rooms, room types, accuracy of room count and rate categories.
• Maximize the hotel occupancy, room revenues and average daily rate while maintaining high service standards.
• Lead the front office team to generate revenue and increase hotel Rev PAR through room upselling.
• Promote inter-hotel sales and in house facilities.
• Follow up with the credit departments for all guest rooms account high balance and responsible for the over credit limit report.
• Analyse and approves discount, rebates and paid outs according to the finance policy.
• Perform any task or duty assigned for the cost control within the FO department.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Make certain the hotel priority club rewards and intercontinental ambassador standards targeted goals are met or exceeded.
• Works with superior and human resources to ensure the departmental performance of front office team is productive.
• Plan for future staffing needs and recruit in line with company guidelines.
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures development needs analysis of the front office team is carried out and training programs are designed and implemented to meet hotel future needs.
• Provides input for probation and formal performance appraisal discussions in line with the company guidelines and assists manager in the conduct of same.
• Coach, counsel and discipline front office team, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations.
• Provides mentoring, coaching, supervision, disciplines and regular feedback to help manage conflict and improve FO team member performance.
• Supports and assists front office team at peak hours.
• Ensure all sections are attending as per their schedules and on time.
• Run the daily departments briefing, and have inputs, so the team will be aware of what happening in the hotel.
• Understand and respond to guests needs and ensure a high level of guest satisfaction.
• React to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Attend, maintain, investigate and log all guest complaints and ensure it ends satisfaction  
• Report and communicate with the front office manager all incidents affecting the guest experience and the hotel operations.
• Cooperate, coordinate and communicate with other hotel departments ad required to ensure a proper guest experience.
• Ensure VIPs and priority club guests are recognized.
• Handle turn away guests.
• Attend the long staying party.
• Perform room’s inspection as requested by the management to ensure it’s ready for accommodating guests.
• Liaise with housekeeping department to ensure room image is maintained, and closely with executive housekeeping to ensure special guest needs, amenities and other room related requests are met.
• Approve upgrades and special amenities in absence of front office Manager.
• Maintain inter-departmental relationships to ensure seamless guest experience.
• Inspect frequently for cleanliness and orderliness, the lobby, front desk and on a random basis, VIP rooms prior to arrival.
• Monitors appropriates standards of conduct, uniform, hygiene and appearance of front office team.
• Takes action with the property management system (PMS) in emergency situation.
• Fully aware with all hotel emergency procedures, hotel warden system, crisis response team and emergency contacts.
• Follow the standard chain of reporting of any incidents IHG standards.
• Part of the guest marshals team.
• Demonstrate awareness of FLS policies and procedures and ensure all procedures are conducted safely and within FLS guidelines and ensure your direct reports do the same.
• Aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Familiar with property safety, first aid and fire and emergency procedures and operate equipment’s safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of the potential dangers and fill out its risk assessment.
• Responsible for the front office risk assessment file and the monthly risk calendar update.  
• Responsible of keeping for the FO emergency file updated.
• Responsible for the front office close down procedures, and implementation. 

What We Need From You

• Bachelor degree. At least five years in an upscale hotel environment as front desk operation.
• Must speak fluent English and local language with additional other languages preferred.
• At least two years’ experience in the same position or equivalent combination of education and experience.  
• Communication skills are utilised a signification amount of time when interacting with others, demonstrated ability to interact with guests, employees and third [arties that reflects highly on the hotel, the brand and the company.
• Reading and writing abilities are utilized often when completing paperwork and reports, giving and receiving instructions and training.
• Required to work nights, weekends, and/or holidays. 
• Some knowledge of local preferred.
• Strong verbal and written communications skills required.
• Must be computer literate and have the ability to multitask and work under pressure.
• Management experience preferred.
• Computer literate (excel, word, office)
• Administration, organization and follow up skills.

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?