Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Lead the guest services team / Handling VIP guests
Train, supervise, coach, lead and support Front Office colleagues, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Ensure company’s policies and security requirements are met
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
·Troubleshoot emergencies
Review correspondence from guests and incident logs and direct staff according to information obtained.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
·Schedule shifts
·Monitor stock and order office supplies
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
Perform other duties as requested by management.
3+ years of experience in hotel front desk management/supervisory operations or related field
Strong leadership and management skills
Excellent communication and interpersonal skills
Read, write and speak English, French and/or Arabic
Detail-oriented and able to multi-task effectively
Customer service oriented and committed to providing exceptional guest experiences
Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
