Food & Beverage - Room Service Order Taker
Job Description
Job Summary:
The Food & Beverage - Room Service Order Taker is responsible for receiving and processing guest orders for food and beverages in a timely and accurate manner. This role plays a crucial part in ensuring guest satisfaction and delivering high-quality service.
Job Responsibility:
- Take orders from guests over the phone or in person, ensuring accuracy and attention to special requests or dietary restrictions.
- Communicate effectively with kitchen and service staff to ensure timely preparation and delivery of orders.
- Process payments accurately and handle cash transactions following established procedures.
- Maintain a clean and organized work area, including restocking items as needed.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Collaborate with other departments to ensure smooth coordination and delivery of orders.
Candidate Requirements:
- Proven experience in a similar role, preferably in a hotel or restaurant setting.
- Strong communication skills, both verbal and written, with a customer-oriented approach.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills for processing payments and handling cash transactions.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- Attention to detail and ability to maintain a high level of accuracy under pressure.
Skills
Skills:
1. Strong communication skills
2. Excellent customer service skills
3. Ability to multitask and work efficiently under pressure
4. Attention to detail
5. Knowledge of food and beverage menu items
6. Familiarity with POS systems
7. Ability to upsell and promote additional items
8. Good listening skills
9. Team player
10. Time management skills
Job Location Oran, Algeria Department Food & Beverage
