Job Description
Job Description Job Title: Customer Service Executive Posting Start Date: 4/8/25 Job Description:
Purpose of the Job
The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
Job Description
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Build and maintain strong customer relationships by providing a positive experience. Identify and resolve customer issues efficiently while adhering to company policies. Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues. Maintain detailed records of customer interactions, issues, and resolutions in the CRM system. Process and track customer orders, ensuring accurate and timely delivery. Keep customers informed about the status of their orders and address any delivery concerns. Gather and record customer feedback to improve services and customer satisfaction. Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction. Maintain up-to-date knowledge of the company’s products and services to provide accurate information to customers. Educate customers about new products, services, and promotions to enhance the customer experience. Collaborate with the customer service team to develop best practices and improve workflows. Participate in training programs to enhance customer service skills and knowledge.
Job Requirements - Experience and Education
Bachelor’s degree in business, communications, or related field preferred. 2+ years of experience in customer service or a related field. Proficient in CRM software (e.g. Salesforce) and MS Office. Ability to work in a fast-paced environment and manage multiple tasks. Ability to maintain a positive attitude under pressure.
Leadership Behaviors
Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Skills
Communication Skills Problem Solving Adaptability Time Management Interpersonal And Relationship-Building Skills Conflict Resolution Audience Understanding Attention To Details Customer Centric Active Listening Negotiation Skills
