Head of X

Job Description

Main Objective of the Position:

Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.

We are looking for a Head of X to revolutionise customer and citizen-centric industries like the public sector, utilities, logistics, and banking. As the Head of X, based in Herndon, Virginia, and leading a global team across the US and Jordan, your role is pivotal in driving digital journey redesign and re-engineering. This position demands a leader with a unique blend of creativity, technical prowess, and adeptness in navigating highly regulated environments.

Responsibilities:

Core/Common:

• Lead the development and execution of the X organisation's integrated strategy, focusing on insights, design, and marketing.
• Foster a culture of innovation and excellence across diverse, global teams.
• Navigate the complexities of regulated industries, ensuring compliance and relevance in solutions.

Creative Design:

• Direct the design process for customer-centric web and mobile applications, focusing on collaboration with product and client teams.
• Utilize tools like Figma and Lucid Charts for design and prototyping.
• Implement human-centred design methodologies to enhance user experiences.
• Voice of Customer/Citizen Methodology.
• Revamp and expand Avertra’s voice of customer methodology to better capture and address the needs of regulated industries.
• Conduct comprehensive customer journey mapping and persona development.
• Transform insights into actionable strategies to improve CX/UX.

Marketing:

• Lead the marketing team to develop strategies that resonate with Avertra’s diverse clientele in regulated sectors.
• Integrate marketing initiatives with product insights for unified brand messaging.
• Leverage cross-functional collaboration to align marketing goals with broader organizational objectives.

Product Insights:

• Drive digital journey redesign and re-engineering based on robust data analytics.
• Collaborate closely with product management and client teams to refine product offerings.
• Inform product development with customer insights and market trends.

Mentorship:

• Mentor a global team, fostering skill development and alignment with Avertra’s mission and values.
• Promote a culture of continuous learning and innovation within the team.
• Ensure effective team collaboration in a cross-cultural setting.

Client Responsibilities:

• Engage with clients to understand their needs in regulated environments, translating them into innovative strategies.
• Build strong relationships with clients, ensuring Avertra's solutions align with their expectations and regulatory requirements.
• Maintain effective communication and manage client expectations across diverse projects.