Workshop Supervisor

Key Tasks

• Develop and maintain strong relationships with customers and internal teams to support service / workshop operations.
• Lead, mentor, and develop a team of service professionals, fostering a culture of continuous improvement and excellence.
• Analyze service performance data and trends to identify opportunities for growth and efficiency improvements.
• Stay current with the latest developments in
• Automotive technology and workshop best practices.
• Accurately identify customer / fleet repair and maintenance requirements
• Managing one's own time and the time of others.

Objective: Maintain Workshop Operation Job card and their records to track maintenance History

• Ensure all repair and maintenance is perform within KPI and quality of repairs
• Make sure all repairs and maintenance are done Fix at The Right First-Time concept
• Ensure all incoming vehicles are captured in workshop maintenance system job card on time opening and closing job card file in the correct locations.
• Ensuring that the service area is well-organized and clean.
• Safety standards are met as per company guideline / process
• Ensure all paperwork, documentation and repair requisitions are completed accurately

Objective: Ensure the highest level of customer satisfaction

• Satisfy customer requirements by identifying repair and maintenance accurately
• Answer customer queries regarding technical issue in a manner that is easily understood
• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use contact with the customer to build a relationship
• Take responsibility to ensure nothing is left to chance.

Operational Focus

• Handle incoming technical issues and possible solutions
• Provide a service to the customer
• Follow up customer emerging issue and track history record
• Deal with client set KPI and complaints
• Contribute to effective working
• Contribute to improved workshop processes
• Business Focus

• University/College graduate with 7 years of experience in automotive service or a related industry.
• Presentable, dynamic, assertive, and able to work under pressure
• Strong leadership skills and ability to motivate a large sale.
• Fluent in English (spoken & written); Arabic is an advantage.
• Proficiency in MS Office; Oracle software background is a plus