Workshop Planner | Al Futtaim Automotive | Trading Enterprises

Job Requisition ID: 164025 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The primary focus of this role is to control and manage the repair and maintenance activities in the workshop and to achieve or exceed the business targets by ensuring maximum productivity and technician efficiency on the floor.

 
What you will do:    

• Workshop Capacity Planning and Loading
• Optimising productivity, efficiency, and workshop output and review for continuous improvement
• Right job allocation for the right technician
• Controlling productive time and distribution of jobs
• Administer Technicians’ time booking in time clocking system
• Control and plan carry over jobs as well as work in progress
• To implement the Dealer standards on the workshop floor
• Ensure Fixt it Right First Time (FRFT) by assigning right jobs to the right technician
• Ensure a quality job and deliver the vehicles at promised time
• Inform Service Advisors of additional repair jobs to ensure rectification of all the necessary repairs in the vehicles
• Identify & recommend training needs for technicians
• Quality Performance Development Review with technicians 
• Conduct effective daily and weekly meetings with technicians for necessary updates
• Assist Technical Support Manager in providing Quality Inspection Check Sheets
• Maintaining Service Bulletins and Workshop Manuals

 
Required skills to be successful:

• Communication skills 
• Ability to work under pressure
• Leadership skills
• Microsoft Office proficiency

 
About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Service Supervisor.
 
What equips you for the role:

• 2-3 years’ experience as a Workshop Team Leader or similar role
• Excellent Communication skills and leadership skills
• Valid UAE Driver’s license
• American car brand experience is preferred

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.