Workplace Experience Lead
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
People Management
Provide leadership for site Workplace Services team Mentor & enable training & development of team members Identify and fill staffing needs Nurture an environment conducive to good teamwork and co-operation among colleagues
Client Management
Strive to “delight” the Client in all aspects of service delivery Interact on a regular basis with the appropriate P&G Digital Workplace and Facilities Services Manager and on site client personnel to discuss ongoing service delivery and forward planning
Contracts Management
Ensure that all contracts at the site are delivering the required service at the correct cost Work with Regional and Global Sourcing to implement Regional/Global sourcing/savings strategies
Site Operations Management
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures Report critical & key performance measurements & achieve targets Ensure that Account Management is informed immediately of any Critical Performance incidents on site Complete all required audits and CSA’S and achieve targets Provide appropriate monthly/quarterly/annual reporting and management reports as required Maintain sound management relationships with any third party tenants &/or property owners as appropriate. Provide a responsive and pro-active service via seamless interface with all involved parties Understand all aspects of any lease/licences that may impact the operation of the property. Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost. Act as single point of contact for the management of any projects on site Regular review and maintain Site SOP’s and Play books in relevant record management systems Effective implementation of Innovation Initiatives and execution of tasks associated with them . Provide Project Management requirements and ensure overall responsibility .
Health and Safety Management
Ensure that the site meets all legal and Client required H&S regulations Ensure that all JLL staff are working in compliance with H&S regulations Ensure that all HS&E documentation for the sites are updated and kept relevant
Finance Management
Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required
Key Performance Measures
Employee Experience – EX – Survey KPIs/Master Agreement Reporting requirements CSA/Audit scores/ Scorecards Implementation of Best Practice Agreed cost savings initiatives Budgets/forecast accuracy H&S Audits Client Surveys (as defined in Master Agreement) Contracts SLA’S
Skills/Competencies
Bachelor's degree in Business Administration, Facility Management, or related field 5+ years of experience in workplace management, facility management, or similar role Strong understanding of workplace design principles and trends
Client relationship management skills. Change management experience Expertise in the leadership and delivery of high-quality service Familiarity with sustainability practices in workplace management Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways Able to influence others to generate desired results consistently
Excellent project management and organizational skills Ability to self-manage, balancing multiple priorities and customers. Experience with workplace management software and technologies Comfortable with Word for Windows, Excel, PowerPoint, Outlook Fluent English spoken and written language.
Location:
On-site –Dubai, AREIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
