Wellness Coach (Yoga, Pilates, Reformer Pilates)

POSITION SUMMARY

Reporting directly to the Head Coach, the Wellness Coach is responsible for leading and motivating Gritncode Members through yoga, Pilates, reformer classes, and personalized training sessions. This role involves designing unique class plans, incorporating Gritncode-specific exercises, and tailoring workouts to suit various skill levels. The Wellness Coach must be knowledgeable about Gritncode Experience Procedures to provide detailed advice and support, recognizing both mental and physical limitations that may impact motivation and workout effectiveness. This position emphasizes member satisfaction and encourages holistic wellness, fitness, and health, helping Gritncode Members achieve their full potential. Note: This job description highlights key responsibilities but is not exhaustive.t exhaustive.

KEY RESPONSIBILITIES

OPERATIONAL EXCELLENCE

• Warmly welcome and engage with Gritncode Members, assess their needs, and note health conditions to provide appropriate program suggestions.
• Ensure maximum member satisfaction through a personalized approach and recognition.
• Implement innovative yoga, Pilates, and reformer techniques that align with Gritncode's culture and mission.
• Assist in creating in-house promotions and activities to boost sales and member engagement.
• Maintain a professional attitude and handle difficult situations diplomatically.
• Perform front desk procedures efficiently, including booking and handling customer interactions.
• Adhere to compensation guidelines for handling customer complaints, involving the appropriate managerial level when necessary.
• Comply with Sport & Fitness and Gritncode Experience Procedures.

ADMINISTRATION

• Facilitate administrative tasks related to front desk operations, Gritncode tours, signing up new members, and scheduling training sessions.
• Evaluate members’ personal goals, skills, and fitness levels to build personalized training packages and programs.
• Monitor members’ exercises and progress, enhancing techniques to improve program outcomes.
• Develop a robust menu of services with high scientific, artistic, and aesthetic values.
• Assist with audits conducted by the Head Coach.

INTERNAL & EXTERNAL CUSTOMER SERVICE

• Maintain high anticipation and professionalism towards internal and external members, monitoring customer satisfaction through surveys and feedback.
• Develop and deliver competitive, value-added services and classes.
• Clearly describe courses, programs, machines, and facilities to recommend appropriate follow-up plans.
• Increase awareness of the Gritncode App, consistently suggesting enrollment to potential new members.
• Perform effective programs, classes, and exercises to retain and grow the customer base.
• Collaborate on tasks outside the job scope in the spirit of teamwork.

SUSTAINED LEARNING & DEVELOPMENT

• • Attend regular staff meetings to stay updated on all Gym & Fitness operations aspects.
• • Assist in induction and refresher training under the Head Coach’s direction.
• • Support new employees during onboarding and execute post-training assessments.
• • Participate in Gritncode training sessions and implement ongoing skills training to maintain service standards.
• • Recommend and explain offerings to members, maintaining high product, service, and program knowledge.
• • Consistently grow sales through training, tools, and monitoring.
• • Seek self-development opportunities to upgrade knowledge and skills, actively participating in internal and external initiatives.
• • Suggest enhancements to existing Experience Procedures for further growth and efficiency.

SAFETY

• Comply with all Health & Safety regulations at all times.
• Uphold sterilization and hygiene standards as directed by law and Gritncode Experience Procedures.
• Perform routine checks on cleanliness, hygiene, and operational equipment functionality.
• Ensure proper care and professional use of all gym equipment.
• Report hazards and take required actions promptly.
• Maintain high personal hygiene standards and support the team in complying with Grooming Experience Procedures.
• Communicate equipment and technical service needs internally.
• Record and update Engineering and Maintenance issues.
• Possess full knowledge of emergency procedures and perform expected behaviors.