Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Key Responsibilities:
Guest Service & Experience:
- Greet guests warmly and escort them to their tables.
- Present menus, provide recommendations, and answer questions about food and beverages.
- Take accurate food and drink orders and relay them to the kitchen or bar.
- Serve food and beverages promptly while following high-standard service protocols.
- Monitor guests’ dining experience and respond promptly to their needs.
- Handle guest complaints professionally and escalate issues when necessary.
Table Setup & Cleanliness:
- Ensure tables are properly set with cutlery, glassware, and napkins before guests arrive.
- Maintain cleanliness and hygiene in the dining area, following health and safety regulations.
- Clear tables efficiently and prepare them for the next guests.
Order Management & Coordination:
- Work closely with kitchen staff and bartenders to ensure accurate and timely order delivery.
- Communicate any special requests or dietary restrictions to the kitchen.
- Process payments using POS systems and issue accurate bills.
Knowledge & Upselling:
- Have in-depth knowledge of the menu, including ingredients, preparation methods, and allergens.
- Suggest wine pairings and upsell menu items to enhance the dining experience.
- Stay updated on daily specials, promotions, and seasonal menu changes.
Teamwork & Professionalism:
- Coordinate with other team members to ensure smooth restaurant operations.
- Assist in opening and closing duties, such as restocking and inventory checks.
- Follow hotel service standards, dress code, and grooming guidelines.
Qualifications
Your experience and skills include:
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively and collaboratively as part of a team.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
