About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting center. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.
About the Job:
An opportunity has arisen for a Waiter or Waitress to join Cala Vista Restaurant team in Jumeirah Mina Al Salam Hotel.
Attending to guests by welcoming and seating them. Cater to their requirements by taking food and beverage orders, serving food and beverages to customers and attend to customers' needs. Communicating the orders to the kitchen effectively, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks etc. in line with Jumeirah standard operating procedure.
The main duties and responsibilities of this role are:
• Greet guests with warm welcome and smile. Escort them to their tables. Answer inquiries about food and beverage items on the menu •
Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods, where applicable
• Be aware of allergy information on menu items and inform guests where needed or inquired
• Inform guests of daily specials or special items/promotions not listed on menu
• Check customer's identification to ensure they meet alcohol legal age requirements or requirements as per local law
• Offer food and wine suggestions. Take food and beverage orders accurately including any special requests. Inform Kitchen as per the request
• Input the order into PO System, if needed • Work with bartenders to fill beverage orders. Work with kitchen staff to process and expedite food orders
• Deliver and serve food at tables. Use established food handling and serving techniques as per Jumeirah standard
• Maintain the table setting by clearing courses as completed, cleaning and maintaining server stations, replacing utensils, refreshing water glasses, dealing with spills, moving dishes and glasses from tables or counters, take them to kitchen for cleaning
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware as applicable
• Assist in the preparation of sufficient and clean, operating equipment prior to the commencement of service
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed
• Ensure the guests of the outlet experience an enjoyable and memorable byfollowing the outlet sequence of service
• Ensure that correct operating standards are adhered to achieve the level of service established in the operations manual
• Develop and maintain positive working relationships with others; support team to reach common goals
• Handle guests' inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
About You:
The ideal candidate for this position will have the following experience and qualifications:
• At least 1 year of experience as a waiter/waitress in a luxury hotel.
• Proficient in English (Read/Write/Speak – Essential)
• Higher Secondary School certificate or Country specific certification
• Basic Food and Hygiene Training
• Team Player with accuracy and attention to detail
• Strong communication and interpersonal skills.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.