UAEN Shopping Experience Team Leader | Retail | IKEA YAS

Job Requisition ID: 166510 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To couple good service with efficiency, in order to ensure that the customer leaves the store with a positive experience. The primary responsibility of supporting the cashiers to carry out the transaction correctly and safeguarding the company against any loss with a high focus on Customer Service.

What you will do

Financial

• Receives, counts and signs off for cash float for the day form the Accounts Department.
• Ensure that the cash and coins are organised properly as per their denomination in the till.
• Prepares reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and look to be rectified.
• Ensure that the transaction is timely and efficient, and there are no unnecessary delays.

Operational

• Ensures that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
• Train the Trainer
• Checking that the company is not subject to any fraudulent currency or a loss thereby.
• Check customer trolley in a polite manner so as to ensure that all items have been scanned.
• Ensure the waiting times are maintained as per the business plan
• Ensures that the Retail Pro system used by the cashiers is operational and has been updated with latest product information
• Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationeries.

People Management and Development

• Motivating the cashiers towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
• Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
• Support the check out manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
• Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the cashiers and monitor sickness and other absences levels.
• Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till

Required skills to be successful

• Good verbal communication skills
• Multitasker and attentive to details

What equips you for the role

• Customer service or sales experience
• Good knowledge in home furnishing, market, social trends, fashion

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.