UAEN Shopping Experience Group Leader | Retail | IKEA Al Ain

Job Requisition ID: 166937 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Ensure customers satisfaction & drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers.

What you will do

• Support the co-workers when they cannot resolve the customer’s complaints , dealing positively and quickly with the issues raised by our customers

Financial

• Ensure SE team maintains balance between Waiting Times and coverage.
• Ensure Queue management derived efficient Cash line system
• Collaborate with Finance to get control on discrepancy.
• Secure that the store provides professional service to customers in the Exchange & Returns and track figures through weekly/monthly KPI reports to ensure control. 
• Check month on month the P&L, comparing the expenses against budgeted & SPLY figures and in conjunction analyze the variances.
• Formulate recommendations to the Store Manager, so s/he can initiate feasible cost control measures in relation to various store expenses.
• Ensure that the cashiers are trained, and no item goes through the checkout point without being scanned and accounted for.
• Ensure that the company is not subject to any fraudulent currency or a loss thereby.
• Ensures that the Retail POS System used by the cashiers is operational and has been updated with the latest product information
• Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationery.

People Management and Development  

• Motivate the coworkers towards the achievement of work objectives by ensuring they understand the company business plan and objectives. 
• Ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S training.
• Support the SE manager in managing the team by providing recommendations during the Probationary period reviews and annually reviews.
• Maintain the Staff Management System and generate the schedules using the system.
• Monitor attendance of the coworkers and monitor sickness and other absences levels.
• Ensure that the coworkers are providing an excellent customer service and acknowledge the customers in line at the till

Required skills to be successful

• Must have excellent communication and interpersonal skills
• Problem solving skills
• Good command of English language.
• Leadership skills

What equips you for the role

• Sales or Customer service supervisory experience
• Proficient user of MS office applications.    

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.