UAEN Shopping Experience Assistant | Retail | IKEA YAS
Location: Abu Dhabi, AE
Job Requisition ID: 166617
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
Assist in customer service function which, in maland, the IKEA Concept, is ‘Playroom’ in a friendly and professional manner.
What you will do
Customers
Greets and welcomes customers on arrival at Smaland. Ensure the Smaland admission policy is explained in a friendly and professional manner. Ensure the Childs safety is their main priority while they are in Smaland Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area. Handles routine customer complaint promptly and courteously. Provides a safe environment for children within the area.
Operational
Ensure all system procedures are adheres to as per policy / procedure Briefs the Duty Manager on complaints that require management assistance. Ensure all emergency procedures are adhered to.
Required skills to be successful
Effective Communication skills Multitasker and attentive to details
What equips you for the role
Sales or Customer service experience Proficient user of MS office applications.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate
why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
