Job Requisition ID: 165850
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The Online Merchandiser manages and executes end-to-end trading and merchandising operations to achieve e-commerce revenue targets and associated KPIs for Sandro, Maje, and Ted Baker. This role encompasses forecasting, revenue analysis, merchandising strategies, content management, and website trading performance.
What you will do
Driving On-Site Performance
- Identify and implement data-driven opportunities for improvement, including design optimization through testing, enhancing site search, and streamlining the customer journey to improve conversion rates.
- Leverage Voice of Customer (VOC) insights to refine the product offering and optimize the onsite user experience.
Assortment Management
- Support merchandising activities such as creating collection pages and visual merchandising (VM) in alignment with brand guidelines.
- Assist with the setup and execution of online campaigns for paid marketing, email, SMS, and other channels.
- Provide ad-hoc, daily, weekly, and monthly reporting support to the online merchandising team.
Merchandising
- Execute data-driven product merchandising across the homepage, categories, sub-categories, and landing pages.
- Create and manage collection pages and promotional categories in line with the brand calendar.
- Coordinate promotional activities and perform daily site audits.
- Ensure product data accuracy, including titles, descriptions, content, pricing, and availability.
Product Life Cycle Management
- Manage new product launches, product substitutions, and end-of-life product processes.
Website Animation & Updates
- Update homepage, category, campaign, and brand landing pages.
- Manage promotional calendars and campaigns.
- Highlight unique selling propositions (USPs) effectively.
Website Maintenance
- Contribute to achieving financial targets through effective merchandising and trading strategies.
- Maximize cross-selling, up-selling, and product positioning opportunities while maintaining stock availability.
- Ensure 100% accuracy of product content and assets for products going live.
- Collaborate with the e-commerce manager to execute marketing and promotional plans, including email campaigns and homepage content.
- Conduct competitor and market analysis, identifying opportunities and risks.
- Foster strong relationships with internal teams and ensure timely, accurate execution of tasks.
- Support e-commerce projects and initiatives, ensuring high-quality delivery in collaboration with internal stakeholders.
Required Skills & Competencies
- Strong commercial acumen with the ability to focus on trading performance.
- A keen eye for product selection and merchandising.
- High customer focus with a strong understanding of customer needs.
- E-com operations specially fulfillment and post purchase behavior.
- Analytical and numerical skills with hands on experience with MS Excel , PPT & GA.
- Experience in digital Marketing KPI’s and how digital marketing works for Ecommerce transactional websites.
- Experience in e-tail and retail environments is essential.
What equips you for the role
Minimum Qualification and Knowledge
Education: Diploma in Marketing or equivalent
Minimum Experience: +2 years of experience in an e-commerce or merchandising role, preferably within a multi-channel retailer or pure-play environment.
- Solid understanding of e-commerce operations and retail processes.
- Proven ability to build strong relationships with key stakeholders.
- Experience with platforms such as Shopify or similar.
- Strong commercial acumen with the ability to focus on trading performance.
- A keen eye for product selection and merchandising.
- High customer focus with a strong understanding of customer needs.
- Analytical and numerical skills with hands on experience with MS Excel , PPT & GA.
- Experience in e-tail and retail environments is essential.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
