Transformation Director

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL: JLL is a leading global professional services and investment management firm specializing in real estate. With operations in over 80 countries and a workforce of over 92,000 individuals, we help real estate owners, occupiers, and investors achieve their business goals. As a global Fortune 500 company, we are committed to shaping the future of real estate for a better world, using advanced technology to create rewarding opportunities, amazing spaces, and sustainable solutions for our clients, people, and communities. We are driven by core values of teamwork, ethics, and excellence and have been recognized with awards for our success worldwide. We prioritize creating a diverse and inclusive culture that encourages innovation and collaboration.

Our Transformation Directors work as strategic consultants with multinational clients to build and deliver transformation programmes that leverage Real Estate change as an enabler for business strategy and ambition. This client-facing role requires a blend of consulting expertise, sales acumen, and the ability to deliver high-value solutions to clients.

The transformation director role involves working collaboratively with multiple global stakeholders such as Regional Business and Functional leaders, Subject Matter Experts, and Programme Sponsors, to design, execute, and lead highly complex business transformation programmes in the Real Estate domain. The role demands strong client relationship management skills, the ability to identify and pursue sales opportunities, and a talent for delivering impactful solutions that drive client success.

The position leverages consulting skills, tools, and processes from change management, programme management, benefits realization, and client relationship management to drive financial and operational results for the client. A key aspect of the role is upskilling client teams and recruiting experienced transformation professionals to build high-performing teams. The director will be responsible for driving behavioral changes, designing change strategies, assessing stakeholder impacts and organizational readiness, and implementing appropriate communications to deliver positive programme outcomes and a transformed Real Estate landscape.

A strong management consulting background is more important than Real Estate expertise, as the wider JLL business is available to provide industry-specific support. However, we welcome applications from professionals with traditional Real Estate backgrounds who have experience in consulting or advisory roles. Essential qualities include a bias for action, the ability to navigate complex organizational landscapes while balancing multiple priorities, and demonstrated competence in communicating with and influencing senior stakeholders, including C-Suite level audiences.

The role is typically dedicated to a single client for the duration of a project, but we work with our consultants to achieve their long-term career ambitions. Follow-on roles could include engagements with clients in other sectors or working across multiple clients with our wider team, providing opportunities to broaden industry knowledge and expand consulting skill sets.

What this job involves:

Change Management and Consulting

• Lead multiple workstreams/activities and support project managers in the build, design, and implementation phases of client engagements
• Develop and execute change management strategies that align with clients' strategic direction and business objectives
• Provide thought leadership and strategic advice to clients on transformation initiatives
• Coach and mentor junior consultants and client team members on change management best practices
• Identify and mitigate risks, resolving complex challenges in client projects
• Contribute to the development of JLL's Transformation and Change practice, methodologies, and people

Programme Management and Delivery

• Demonstrate proven expertise in Project Management with global or international experience
• Lead virtual, cross-regional teams using central PMO systems and tools to ensure on-strategy results
• Collaborate and communicate effectively with clients, across accounts, and within the industry
• Facilitate knowledge transfer and upskill client teams
• Lead PMO activities to ensure appropriate decision-making and project governance

Benefits Realization and Value Creation

• Conduct systematic reviews to identify performance improvement opportunities and risks across client businesses, focusing on benefits beyond cost reduction
• Develop property-by-property strategies that reflect client ambitions, opportunities, and risks
• Lead the development and presentation of compelling business cases with positive NPVs, driving validation, socialization, and approvals
• Collaborate with client CRM programs and business units to secure faster decisions and maximize value creation

Client Relationship Management and Business Development

• Establish and maintain effective relationships with clients, gaining their trust and respect
• Support JLL Relationship Managers in client relationship management initiatives
• Identify and pursue new business opportunities within existing client accounts
• Contribute to proposal development and pitch presentations for new client engagements

Personal Qualities and Skills

• Act as the face of transformation initiatives, setting the tone, spurring enthusiasm, and challenging where required to achieve project goals
• Demonstrated ability to lead complex projects and interdisciplinary teams
• Strong leadership qualities and inclusive behaviors
• Advanced degree (MBA preferred) with a focus on strategy, finance, business, or management
• Excellent written and verbal communication skills, with the ability to influence at all levels
• Team player with strong interpersonal skills and a willingness to delve into details
• Independent, flexible, and resourceful, with the ability to perform under pressure
• Experience in managing client expectations and delivering high-quality consulting services
• 10 years of experience in a previous consulting role required

This role offers an exciting opportunity for experienced consultants to make a significant impact in the real estate industry while leveraging their strategic and transformational expertise.

Top of Form

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.