Location(s): Dubai, AE
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
*Main Job Responsibilities:
Resource Allocation:*
Assist in scheduling and allocating field service engineers and technicians for various service projects. Monitor and update resource availability and project timelines.
Coordination:
Coordinate with field service teams, customers, and other stakeholders to ensure smooth execution of service activities. Communicate effectively with team members to relay project requirements and updates.
Administrative Support:
This will be Major task on this role. Maintain accurate records of service activities, including timesheets, service reports, and customer feedback. Assist in preparing and distributing work orders, job assignments, and other relevant documentation.
Customer Interaction:
Support in handling customer inquiries and requests related to field service operations. Ensure customer satisfaction by providing timely and accurate information.
Data Management:
Update and maintain databases and systems related to resource management and field service operations. Generate reports and analytics to support decision-making processes. Continuous Improvement: Participate in continuous improvement initiatives to enhance resource coordination processes and service delivery. Provide feedback and suggestions for process improvements.
Qualifications:
Education: Currently pursuing or recently completed a degree in Business Administration, Engineering, Logistics, or a related field.
Skills:
Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Attributes:
Detail-oriented and proactive. Ability to work in a fast-paced environment. Willingness to learn and adapt to new challenges.
Benefits:
Opportunity to gain hands-on experience in resource coordination and field service operations. Mentorship and guidance from experienced professionals.
You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed to supporting an inclusive work community.
Your growth is supported. We believe in continuous learning and teamwork. Wärtsilian community has your back when it comes to development opportunities, so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important to us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality
Contact & next steps:
Please submit your application through our Careers portal. Applications submitted via email will not be considered. After submitting your application, you will receive a confirmation email.
Last application date: 19/11/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on .
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