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50-99 موظف · النقل بالسكك الحديدية والمترو

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الوصف الوظيفي

Position Job Start Date: January 2025

Job Title: Train Master

Vacancies: Multiple vacancies based in Abu Dhabi, Dubai, Fujairah, and Sharjah region

Number of years of experience: 5+ years of experience in passenger railway services or a related field, with a track record of progressive responsibility

Position Reports to: Station Area Manager

Nature of Work: Full-time

Shift: Flexible to work on different shift patterns

Qualification: High School / Diploma

Profile Summary: Responsible to oversee the onboard operations, manage the onboard crew, and ensure a seamless and enjoyable travel experience for our passengers

Job Description:

  • Manage all aspects of onboard operations, including passenger boarding, seat assignments, amenities, and onboard services, to provide a comfortable and enjoyable journey
  • Lead and manage the onboard crew, including on-train hosts, catering staff, and service personnel, ensuring their adherence to service standards and passenger satisfaction
  • Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive onboard experience
  • Enforce safety protocols and compliance with industry regulations, ensuring passenger safety throughout the journey
  • Efficiently allocate onboard resources, including crew members and supplies, to meet passenger needs and maintain cost-effectiveness
  • Coordinate emergency response procedures and crew training, ensuring readiness for various situations
  • Implement effective communication strategies to keep passengers informed about services, amenities, and relevant information
  • Conduct regular assessments of onboard services and facilities, implementing improvements as needed to enhance passenger satisfaction
  • Uphold and enhance service standards, ensuring passengers receive a consistent and high-quality experience
  • Generate and submit regular reports on onboard operations, passenger feedback, and crew performance to senior management
  • Perform shifts and emergency duties when required


المهارات

Key Skill-sets which are mandatory for this job (Soft skills):

  • Strong leadership and people management skills
  • Excellent customer service and communication abilities
  • Exceptional interpersonal and communication skills in English or English and Arabic
  • Knowledge of railway safety regulations and emergency response procedures
  • Proficiency in using computer systems and onboard management software
  • Ability to work in a dynamic and fast-paced environment
  • Problem-solving skills and a proactive approach to addressing onboard challenges
  • It is a safety critical role.

Job Specification:

  • No restriction on height or weight
  • No visible tattoos.
  • No nasal piercings, female ear piercing x1 per ear worn,
  • For male candidates, tidy well-kept beards/moustache
  • Safety Critical: It is a safety critical role.
  • Training period: Up to 4 months of training
  • Uniform is provided by the company

Benefits: Shared Accommodation and Transportation is provided by the Company

Target Sectors:

  • Passenger Rail
  • Transportation
  • Customer service sector

Selection Process:

  • Candidates to be contacted by Recruitment team and prescreened based on the above-mentioned requirements.
  • Shortlisted candidates will receive a link by Recruitment team to complete psychometric tests via an online platform.
  • Candidates who have passed the tests will attend face-to-face interviews.
  • To proceed with the approval and mobilization process.


تحميل... أرسل إلى صديق إتمام الإستبيان
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متابعة الغاء المتابعه

Etihad Rail DB was a heavy-rail Operations & Maintenance (O&M) service provider in the UAE. The company was set up in 2013 as a joint venture between Etihad Rail (51%), the developer of the UAE's national railway network and Deutsche Bahn (DB) (49%), Europe's largest railway operator and infrastructure owner.

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