The purpose of this position is to supervise and leads the Train Attendant teams in order to provide a safe, reliable, world class, customer focused train service.
MAIN RESPONSIBILITIES:
Lead a team of Train Attendants to provide a safe, efficient reliable, world class, customer focused train Metro service.
Assist the Train Crew Manager by coaching, mentoring and inspecting the Train Attendant teams when necessary.
Investigate and report incidents and service delays, providing appropriate reports and recommend corrective and preventive actions.
Act as the key training resource and expertise for train operations courses.
When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the procedures and work instructions of the organisation.
Enforce necessary procedures to ensure the safety of members of the public and Keolis-MHI Dubai Metro employees.
Perform Train Attendant duties as appropriate, operate passenger vehicles in all operating modes in the assigned area as required.
Plan and coordinate with the Chief Controller for deployment of Train Crew Team Leaders & Train Attendants on the mainline / depot to provide effective response to train failures, recovery and rescue support for emergency situations.
Ensure that the Train Crew Team Leaders and Train Attendants are trained, regularly assessed and certified to perform safety critical activities based on the Competency Management System.
Perform regular safety reviews and inspection of train crew team leader and train attendant job performance.
Conduct performance review, disciplinary and grievance for Train Crew Team Leaders and Train Attendants.
Perform operational and emergency duties when required.
Perform and carry out other duties as instructed / directed by the Train Crew Manager and Operations Manager.
KEY SKILLS
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.
Holder of a valid driving license with good driving skills and experience.
A mature, proactive and responsible approach to work with initiative and problem solving capability.
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Must have good eyesight and normal colour vision.
EXPERIENCES
A minimum of 2 years, preferably 3 years, of leading a team of drivers in providing transport services.
Preferably a certified passenger train driver.
Experience of working as a front line staff in a customer oriented and customer focused environment.
