Who we are
With offices in Abu Dhabi, Dubai and Manchester, Q Communications has a reputation for big ideas, new insights, relentless tenacity and achieving exceptional results for our clients – across the UAE, Middle East, United Kingdom, Europe and USA.
Our vision
We aspire to be the world’s most sought after communications agency, inspiring moments of brilliance and happiness through our exceptional services and actions; a collective of creatives and communicators who we encourage and nurture in both mind and body; adding unparalleled value to our clients and making a real difference in the world.
Q is a special place to work, made up of a passionate team who deliver brilliance and exceptional service to our clients. Our people are very important to us and we like to look after them by providing a range of opportunities and benefits, including:
Be better at what you do:
- Qcademy offers you the opportunity to learn and grow with us. We pride ourselves on our teams’ personal and professional development.
- We promise to give you all the tools you need in a great workspace so you can focus on being the best version of you.
You are our story:
- We believe that our people are our greatest achievement and know our team is our greatest asset.
- We regularly show our appreciation to our people and celebrate their achievements.
Flexible Fun Work Space:
- Our people enjoy coming into work and spending time with each other.
- We offer flexibility to help our people get the balance right between life in and outside of work.
- We are a team of professionals who know what it takes to get the job done.
- But we also know how and when to have fun.
Be part of something bigger:
- We embrace diversity and inclusion. Our team is proudly made up of people from across the globe and we see this as one of our greatest strengths.
- With international offices and a global client portfolio Q Communications continues to grow and you can be part of the journey.
Create Impact:
- We deliver campaigns for our clients that impact their business and your friends will be talking about at the water cooler.
- We care about the community we live in and are passionate about giving back. Through our Q Cares program we show our support for causes that we’re passionate about.
We live and breathe our values:
Transparency | Creativity | Respect | Communication | Passion
We’re seeking a highly organised and data-driven Traffic Manager/ Operations Manager to oversee resource allocation and manage our client projects pipeline, ensuring client needs are met efficiently and effectively. This role is open to part-time candidates (timings mentioned below).
In this role, you’ll utilise ClickUp (our project management tool) to handle task coordination while contributing to the creation of project quotes and drafting client contracts. Your efforts will help ensure that projects are accurately scoped, properly staffed, and delivered on time.
Responsibilities:
- Quotes & contract management: create detailed project quotes and draft client contracts in collaboration with HOD’s, ensuring accurate cost estimates, resource requirements, and timelines are in place.
- Workforce planning & resource allocation: develop and maintain workforce plans that align with client project demands and manage capacity for optimal resource allocation.
- Project management: use ClickUp to track, and manage projects, ensuring that teams clearly understand project requirements, deadlines, and priorities.
- Project pipeline management: partner with HOD’s to oversee the project pipeline (based on new business, renewals), forecast resource needs, and manage project schedules to meet both short- and long-term client demands.
- Capacity monitoring: continuously monitor team capacity and workload distribution to ensure effective staffing, adjusting resource allocation as needed for efficient delivery.
- Process optimisation: identify and implement improvements in resource allocation to reduce bottlenecks, and support seamless project execution.
- Stakeholder collaboration: collaborate with managing directors, department heads, people & culture or to understand upcoming needs, communicate resource availability, and ensure alignment on deadlines.
- Data & analytics: analyse data from ClickUp and other systems to provide insights into resource utilisation, project timelines, and staff efficiency, supporting strategic workforce planning decisions.
- Training & development: assist in identifying skill gaps and work with management to address training needs, ensuring teams are equipped to meet evolving client and client requirements.
Skills & Experience:
- Experience: 5+ years in project management or operations management ideally in a communications, marketing, or creative agency.
- Project quoting & contract knowledge: experience in creating project quotes and familiarity with RFP, briefs, ensuring clarity in project scope, cost estimates, and timelines.
- Project management software: proficient in ClickUp or similar project management tools, with a strong understanding of project tracking, capacity planning, and reporting.
- Communication skills: excellent verbal and written communication skills, with the ability to work cross-functionally and engage with both internal and client stakeholders.
- Analytical ability: strong analytical skills, with the ability to interpret data and provide actionable insights to optimise resource planning and operational efficiency.
- Problem-solving: a proactive approach to identifying and resolving resource allocation challenges and workflow bottlenecks.
- Organisational skills: highly organised, with exceptional attention to detail and the ability to manage multiple projects and priorities in a fast-paced environment.
- Team-oriented: a collaborative mindset with a focus on supporting team success and fostering a positive work environment.
- Prioritising competing deadlines: juggle a wide variety of cross functional requests with competing deadlines and understanding of project timelines.
- MS tools: advanced understanding of Microsoft Excel will be an added advantage.
Part-time work timings:
Mon - Fri: 8:30 AM - 1:30PM
Fri: Work from home
