Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. About Binance VIP & Institutional Team Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.
Job Responsibilities
Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
Being the first line support for all account and system related issues
Serve as the representative of VIP customers to internal teams including account, finance, risk and products
Collect customer feedback and manage projects to realise the product change requirements
Provide system and product updates to customers to ensure they are aware of all the major changes in time
Job Requirements
Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
Experience in real time client facing supporting functions, preferably with high priority clients
Understanding of trading platforms or exchange, e.g. knowledge of trading orders
Understanding of the use of API in communicating with a trading platform
Outstanding problem solving capabilities including solving issues under high pressure
Excellent communication skills to be able to facilitate cross departmental communication
Able to participate in an on-call rotation, as required by the business
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
Hands-on experience in API trading is a strong plus
Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
