TICKETING SPECIALIST

·  Assist in running the ticketing process smoothly and delivering a positive customer experience.

·  Ticket operations: Assist in handling the ticket operations for events, including system

management, holds coordination, ticket requests and distribution process, onsite operations and customer service, sales reporting, and reconciliation.

·  Promote the values and vision of COMPANY, such as a commitment to customer satisfaction, innovation, and creativity.

TICKET OPERATIONS:

·Assist in setting up ticketing systems for all COMPANY events, ensuring they are configured accurately.

·Collaborate with the senior manager to oversee ticket sales, monitor inventory, and address any discrepancies.

·Manage the ticket requests process for clients, partners, and any internal requests.

·Provide excellent customer service by addressing customer inquiries, questions, and concerns related to ticket holders.

·Assist in resolving ticketing-related issues promptly and professionally.

·Assist in submitting the complimentary ticket allocations report for approval, following COMPANY’s policies, procedures and audit requirements.

·Support the senior manager with onsite operations, including Box Office operations and access control.

·Support the reconciliation of ticketing revenue, tickets sold, box office sales, and event upsells, ensuring accuracy and compliance with COMPANY’s policies and procedures.

·Generate sales reports and provide insights that help the decision-making to optimize sales performance.

·Assist in forecasting ticket sales for all events, utilizing historical data, market trends, and relevant factors.

OTHERS:

• Execute grade requirements according to the Delegation of Authority (“DoA”) while
• delegating tasks when appropriate.
• Ensure compliance with (i) relevant regulatory and legal requirements; and (ii) the Company’s governance structures e.g., Articles of Association, DoA, policies and procedures, trade license requirements, any relevant regulatory requirements.
• Execute requests from reporting line i.e., requests within the broad scope of the roles and responsibilities of this job description.