The purpose of this position is to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
MAIN RESPONSIBILITIES
Provide a high-level revenue protection presence on trains and stations.
Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary.
Enforce revenue protection procedures and associated by-laws.
Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force.
Provide the very best in customer service and information.
Ticket inspectors will do ticket inspection on train and on stations with S-Tafteesh device that can read and analyse cards and tickets and determine their validity for the respective service.
Ticket Inspector will perform following activities:
Checking Gold Class traveller.
Checking normal class passenger.
Passenger in wrong zone.
Special exercise working with police.
Plain clothes duties.
Station Blocks.
Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Revenue Protection Manager.
KNOWLEDGE REQUIRED
Awareness of the Integrated Management System and the content of the Environment, Quality.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
Good verbal and written communication skills.
Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict.
Ability to make sound conclusions when under pressure.
Resilient and able to remain professional in confrontational situations.
Able to work using own initiative and as part of a team.
Able to evaluate and interpret information in order to make appropriate conclusions.
