Telesales Executive (IT AMC Services)

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.

By embracing the printing industry’s phenomenal digital transformation over the years, ‘GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses.

Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group.

Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE

We have two (2) roles open in Dubai

• Drive revenue growth by effectively promoting and selling our IT Annual Maintenance Contract services to potential clients.
• Conducting strategic outbound calls, identifying and qualifying sales opportunities, and communicating the value of our IT support services to meet customer needs.
• Conduct outbound telesales calls to potential clients to promote IT AMC services.
• Understand and effectively communicate the benefits of IT support services to prospective customers.
• Identify and qualify sales opportunities through detailed understanding of customer needs.
• Maintain and update customer databases with accurate and current information.
• Achieve and exceed sales targets and performance metrics.
• Provide exceptional customer service and follow-up to ensure client satisfaction.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay updated with industry trends and competitive landscape.
• Daily Reporting and Challenges during the telecall.

• Bachelor’s degree in Business, Marketing, IT, or a related field.

Skills & Professional Requirements:

• Strong understanding of IT support services and AMC business models.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and other sales tools.
• Female candidates preferred.

Experience Requirements:

• Minimum of 2-3 years of experience in telesales, preferably in the IT support services industry.

Attributes and Behaviours:

• Excellent communication and interpersonal skills.
• Proven track record of achieving sales targets for Telesales.