Telephone Operator - UAE National
Job Description
Job Summary:
We are seeking a skilled Telephone Operator to manage incoming and outgoing calls in a professional and efficient manner. The successful candidate will be responsible for directing calls, taking messages, and providing general information to callers.
Job Responsibility:
1. Answer and direct incoming calls to the appropriate department or individual.
2. Take accurate messages and ensure they are delivered promptly.
3. Provide information to callers in a courteous and professional manner.
4. Keep records of calls and assist with administrative tasks as needed.
5. Handle multiple phone lines and transfer calls efficiently.
Candidate Requirements:
1. Proven experience as a Telephone Operator or similar role.
2. Excellent communication and customer service skills.
3. Proficient in operating a multi-line phone system.
4. Strong organizational and time-management abilities.
5. Ability to remain calm and professional under pressure.
Job Summary:
We are looking for a Telephone Operator who is a UAE National to manage inbound and outbound calls in a professional and efficient manner.
Job Responsibility:
1. Answering incoming calls and directing them to the appropriate department or individual.
2. Making outbound calls as required, such as confirming appointments or following up on customer inquiries.
3. Providing information to callers and addressing any questions or concerns.
4. Maintaining accurate call logs and records of all telephone interactions.
5. Assisting with administrative tasks as needed.
Candidate Requirements:
1. UAE Nationality.
2. Excellent communication skills and phone etiquette.
3. Previous experience in a similar role is a plus.
4. Basic knowledge of Microsoft Office applications.
5. Ability to multitask and prioritize in a fast-paced environment.
6. Strong attention to detail and organizational skills.
Skills
Skills:
1. Excellent verbal communication skills
2. Strong listening skills
3. Customer service orientation
4. Ability to handle stressful situations with patience and professionalism
5. Familiarity with telephone systems and switchboard operation
6. Multitasking abilities
7. Good organizational skills
8. Attention to detail
9. Problem-solving skills
10. Polite and courteous demeanor
Job Location Dubai, UAE Located by the beach on Dubai’s glamorous and cosmopolitan leisure and retail promenade, The Walk, Amwaj Rotana is one of the finest five-star luxury hotels in the Marina district. With popular attractions right on its doorstep, from the famous Jumeirah Beach and bustling Beach Mall with its children’s waterpark, to Bluewaters Island, home to the world’s tallest Ferris Wheel, Ain Dubai, ... it is a convenient and luxurious destination for business and leisure travellers. Dubai International Airport and Al Maktoum International are both a 25-minute drive from the property. Enjoy the sophistication and space of our 301 elegantly-furnished rooms and suites, all featuring private balconies with stunning views of Jumeirah Beach, the Arabian Gulf and the Palm Jumeirah, plus complimentary Wi-Fi. Upgrade to our bespoke Club Rotana rooms and make the most of our hotel-within-a-hotel concept offering exclusive benefits and privileges, including lounge access. Experience our award-winning food and beverage venues including the world-famous Benihana Restaurant, serving delicious American-Japanese Teppanyaki; JB’s Gastropub, with a menu inspired by British and American pub favourites; the chic Rosso Restaurant and Bar offering authentic Italian flair; and our all-day dining venue, Horizon, showcasing the world’s most popular cuisines. For a casual get together with friends, try the funky Arabesque Fumo Lounge by Rosso; sip a relaxing drink by the pool at the Sundeck Pool Bar; or enjoy a quick bite and coffee or freshly-squeezed juice at the Atrium Lobby Lounge. For business meetings or events with distinction, choose from three conference rooms and the world-class Sadaf Ballroom, all equipped with state-of-the-art technologies. Keep in shape or take time to relax at the Bodylines Fitness & Wellness Club with outdoor swimming pools and a sun terrace, a fully-equipped fitness centre, a Jacuzzi, steam and sauna rooms and beautiful Jumeirah coastline views as a backdrop.
