Technical Support Engineer- Emiratisation

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for Technical Support Engineer- Emiratisation to be based out of their office in Dubai.

 Purpose-

The purpose of this role is to provide technical support to the customers and field teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.

Responsibility-

• Developing yourself in technical expertise and developing Store and Customer Service with basic technical competencies and processes.
• Driving cross functional collaboration with Marketing and Project Management Office to ensure high quality technical documents preparation.
• Preparation of Technical Submittals Technical letters, warranties, consultants’ comments, etc ; and continuous update of licenses and certificates in the standard submittals template.
• Updating new datasheets, third party tests, test reports and other relevant information necessary for the submittal.
• Supporting Field based employees with Bill of Quantities and Anchor / Rebar designs.
• Continuous update of the shared engineering folder (Project approvals, specifications, letters log, new ETA’s and Datasheets, etc.).
• Renewal of Authorities Certification like ADCE, DEWA, ADCO approvals and vendors list whenever necessary.
• Providing telephone technical support for customers requiring immediate attention.