Technical Product Manager (UAE National)

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IT Service Owner & Product Manager – Operations & Automation IT role is based out of Dubai and has responsibility for the Design, Build, Delivery, and ongoing IT Service Ownership of Utilities & OPS IT products and/or platforms. This position involves regular interaction with senior stakeholders in MENAT and various Global IT teams in different geographies, hence requires strong influencing skills, managerial awareness, and technical credibility. Additionally, job requires sound organizational and leadership skills to assist Head of Utilities and Ops IT in defining and driving Regional Portfolio to continuously deliver and operate strategic products and platforms across MENAT.

You will be responsible for: This position is responsible for product management of key elements of Utilities systems to deliver distinctive value to all sections across of all Lines of Businesses and Operations using current and future technical capabilities. The role holder will play a pivotal role in supporting the function that has an overall, end to end responsibility for overseeing and providing leadership on all technical interdependencies as well as an understanding and appreciation of the Business/OPS needs and ramifications of such products and systems.

• Work in tandem with Global IT Product Owners and support the product planning, roadmap development, feasibility assessments, and high-level design of business systems or subsystems, technology projects and functions from MENAT perspective.
• Collaborate with business, technical architecture and other stakeholders to identify product / customer requirements, assess impacts to other data and systems, consider available technologies, compare costs and benefits, and recommend solutions, collaborating closely with the engineering team in building out new features.
• Work with business/Ops entities, vendors, and service providers in providing technical solutions for business initiatives, and act as the key point of contact. Managing all aspects of contractual agreements with said vendors and suppliers, working with Legal and Procurement to ensure best value for the business.
• Assess solution viability, recommend strategies and tactics to satisfy customer needs, championing and articulating the merit of each, defending in funding and prioritisation both to IT and the Business.
• Work with Group IT Product work streams and Architecture to align and adopt strategic platforms and products for regional deployments while adhering to the Group’s enterprise architecture, FIM and regulatory requirements.
• Understand the budget assigned and work with the program to raise and control change, if necessary, through strong Change Management adherence.
• Working with project teams and senior stakeholders, collaborates and influences senior management stakeholders and business partners for all key program plans, commitments, and changes.
• Acting as IT Relationship Manager with business/Ops to discuss and agree the right IT products and solutions as per Business requirements.
• Ensure consistent Software Engineering, Software Deployments and Architecture Compliance within the region for all Utilities and OPS IT Systems, holding teams to the highest standards as per Region and Group requirements.
• Act in accordance with Group standards for methodology, technical design, and security. Review and ensure compliance of the processes / activities managed under responsibility with compliance requirements.
• Manage activities focused on the deployment of projects from requirements gathering, system design, quality assurance, cost control and implementation planning activities as well as post implementation activities.
• Reliable, dependable individual, able to monitor and report on the product roadmap and intervene when projects go off track and additionally will also continually re-assess the likelihood of operational risk occurring for project deliveries. Proactively managing risk and issues to increase delivery assurance of projects.
• Act as an IT Service Owner (ITSO) responsible for the ongoing supply and support of an IT Service and provides a single point of contact for any inquiries related to provision of the service.
• In the capacity of ITSO the job holder will act as Service Recovery Manager during production incidents and work with Technical and Quality teams to get the service back to normal. He will also manage communications to Key Business Stake holders.
• In the capacity of ITSO the job holder is responsible for providing strategic solutions, Design solutions that meet customer needs, arrange a seamless transition, ensures service availability as per defined standards and continual service improvement.
• ITSO is responsible for preparing the AOP for the supported services under his/her remit.