Minimum of 5 years experience of the similar role > Project Management > Root Cause Analysis > Customer Service > Analytical skills > Critical thinking > Collaboration skills > Good communication skills > Computer Skills
Core Responsibilities
Deal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing the clarification.
Possess the ability to lead ,motivate develop and train the whole service team in achieving the goals.
Responsible to keep spirits high, recognize and reward hard work , talent and success.
Introduce various motivation concepts to increase labour efficiency.
Suggest ways to improve Service Quality and to drive cost down.
