Technical Executive | Al Futtaim Automotive | Toyota

Job Requisition ID: 163839 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
The Technical Executive is expected to actively gather information from branches, customers, principals, and competitors. In this role, you must have a deep understanding of automotive technical subjects, with a strong focus on automotive distributor aftersales and technical business, especially in the area of quality reporting.

Key qualifications include experience in Product Quality, Voice of the Customer (VOC) data collection and analysis, coordination of Initial Quality Surveys, Quality Reporting, Port Quality Audits, Market Product Reporting, and a solid grasp of general QC and QA processes and reporting techniques in the automotive industry.

What you will do

• Timely and accurate presentation of data and reporting
• Accurately capturing metrics and analytics as necessary
• On-going weekly/monthly review programme
• Control and recommend improvements as agreed, reporting regularly
• Timely response to internal and external correspondences
• Escalating technical issues or immediately
• Maintain complete documentation accessory product reports
• On-going weekly/monthly review programme
• Inspection arrangement and bookings
• Ensure payment processing for diagnostic tool software
• Ensure payment processing for equipment
• Schedule and ad-hoc visitor arrangements and administrative support.

Required skills to be successful

• Proficient in MS Office, specifically in Excel
• Procurement experience is a plus
• Experience in data collection, analysis, and reporting, preferably within the automotive industry
• Strong planning and organizational skills with excellent attention to detail.

About the team
The role will report to Technical Support Manager. You will be working in a dynamic and busy Automotive aftersales environment wherein you will be dealing directly with both internal and external customers.

What equips you for the role

• 2 years’ experience in a similar role
• Excellent communication and interpersonal skills
• Customer orientated, with decision making and problem-solving abilities
• Ability to deal with people of diverse nationalities at various levels.
• Capability to work under pressure – able to withstand high levels of stress
• Well organized and able to multi-task and handle multiple stakeholder requirements
• Persuasive and results oriented

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.