Technical Engineer - Enterprise Technology

At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline processes and enhance efficiency.

As a Technical Engineer, you will take an active role in Technology Implementation and Operational Support of the relevant technology area for production & development, including configuration, testing, implementation and support. As well as to support the IT
production processes governing, Incident Management, Problem management, service level management, capacity management, availability management, & IT service continuity.

In this role you will:

• Provide technical input to assist with Capacity Management, IT Service Continuity and Availability.
• Ensure that assigned incidents are resolved within the agreed Service Levels and where applicable, workarounds are provided to minimise business impact.
• Ensure that assigned problems are defined and analysed in line with the Problem Management Process.
• Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimised.
• Provide technical consultancy and guidance to teams dealing within the technology area and act as technical member in project teams delivering the work packages assigned.
• Identify areas of improvement within the relevant technology area and assist the implementation of appropriate service improvement programmes which are initiated to improve service levels by increasing capacity, availability and IT Service Continuity.