Our Company:
Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the world, operate 3 technical centers and 178 manufacturing plants and sell products in more than 150 countries. "Serving Society with Superior Quality” has been our mission since Shojiro Ishibashi founded Bridgestone in 1931 and we look for individuals who share our passion to fulfill this mission.
Bridgestone Middle East & Africa (BSMEA) operates from locations in the UAE, Saudi Arabia, Jordan, Egypt, Morocco, Kenya and Ivory Coast. From these locations BSMEA covers 68 markets through 80 partners
Job purpose
The Technical Engineer for Commercial and Consumer CIS and Gulf Region will serve as a crucial link between Dubai HQ and local sales teams in assigned countries, providing expert technical knowledge on Bridgestone products. This role will enhance product understanding, support sales efforts, and ensure customer satisfaction across diverse markets, embodying Bridgestone's commitment to "Serving Society with Superior Quality.
Main responsibilities
Technical Product Support (Commercial & Consumer) RACI
Main accountabilities:
- Follow up on tire tests for new products and prototypes
- Gather and analyze competitor tire information
- Develop and maintain Product Power Index (Commercial)
- Provide after-sales monitoring support (Commercial)
Accountable
Market Research and Analysis (Commercial & Consumer)
Main accountabilities:
- Conduct operating condition surveys and scrap tire analysis
- Perform Market Service condition Index (MSI) surveys (Commercial)
- Collect and analyze Voice of Customer (VOC) data
- Execute count surveys to assess market presence
Accountable
Sales support (Commercial & Consumer)
Main accountabilities:
- Provide product and claim handling training to local branch teams, distributor partners and fleet team
- Daily support to sales team
Consult
Area quality management (Commercial & Consumer)
Main accountabilities:
- Local claim handling
- Claim data analysis
- Quality Concern Information and PL report
- Spec suitability judgment
Responsible
OE distributor approach(Consumer)
Main accountabilities:
- Local OEM distributor approach
Consult
Standard & Regulation activities
Main accountabilities:
- Local regulation monitor and negotiation with authority
- Local tire certification arrangement
Accountable
Countries in responsibility
BASED IN DUBAI OFFICE
Primary : CIS Region - Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Georgia, Moldova, Tajikistan, Turkmenistan, Uzbekistan
Secondary : Gulf Region - United Arab Emirates (Abu Dhabi), Oman, Kuwait, Qatar
Experience and Qualifications
- FLUENT RUSSIAN SPEAKER
- Excellent English speaker (optional: Arabic)
- Engineering University Degree
- Minimum 3 years of experience in the tire industry within the technical segment
- Proven track record in account management and technical sales
- Experience in data analysis and presentation of technical information with proficiency in MS Office (especially Excel) and Power BI, Tableau or else.
- Familiarity with both CIS and Gulf markets is highly desirable
Required capabilities
- Collaborative and supportive mindset with strong teamwork skills
- Adaptable to different cultural contexts, demonstrating respect for diverse business practices across CIS and Gulf regions
- Ability to prioritize, plan, and organize effectively in a dynamic environment
- Self-motivated with the ability to work autonomously while maintaining strong communication with colleagues and key stakeholders
- Agile learner, able to quickly adapt to and utilize new software and technologies
- Eager to travel and work directly with customers in diverse field environments
- Strategic thinker who focuses on benefits rather than features/methods when approaching solutions
- Strong coordination skills, adept at managing cross-functional relationships
- Excellent analytical skills with a focus on deriving actionable insights
- Proactive problem-solver with a customer-centric approach
- Proven ability to train and coach others, contributing to team growth and development
- Commitment to continuous personal and professional growth aligned with Bridgestone's value
