Job Summery
The VRM -Team Manager will be responsible for leading and managing a team of Virtual Relationship Managers (VRMs) to drive business growth, enhance customer engagement, and achieve business banking targets. This role requires strong leadership, sales acumen, and strategic execution to optimize client relationships and digital banking initiatives.
Key Responsibilities:
Financials:
Achieve set financial KPI’s for the financial year (on a monthly/quarterly basis) through FX, Trade & deposit/CASA growth.
Cross-sell and upsell business banking products, including accounts, loans, trade finance, merchant solutions.
Monitor team performance against key sales and revenue metrics, ensuring alignment with business goals
Collaborate with product, marketing, and risk teams to design and implement sales campaigns.
Team Leadership & Performance Management:
Supervise, coach, and mentor a team of VRMs to enhance productivity and service quality.
Set performance targets for the team and ensure achievement of business banking objectives.
Conduct regular team meetings, training sessions, and performance reviews to drive excellence.
Client Relationship Management:
Ensure that VRMs provide a superior digital banking experience to SME and business clients.
Manage escalations and ensure timely resolution of client issues.
Enhance digital engagement strategies to deepen customer relationships and improve retention.
Portfolio Growth and Management:
Ensure healthy & Profitable growth of VRM’s portfolio across FX income, Customer Deposits & Asset leads (cross-selling)
Ensure close monitoring of assigned portfolio & consistently elevate profitability.
Continuously monitor the financial performance of clients and suggest adjustments to support their growth.
Collaboration:
Collaborate with other business units, such as retail banking, corporate banking, and risk management, to leverage synergies, cross-selling opportunities & ensure seamless transactional banking experience for all SME clients.
Compliance and Risk Management:
Monitor the credit exposure and manage risk within the assigned portfolio
Ensure all RFI’s & EDD queries are handled well within the timelines without tipping of the client.
Market Intelligence:
Stay informed about industry trends, competitive landscape, and market dynamics affecting SMEs.
Prepare regular reports on portfolio performance, sales activities, and market trends.
Provide management with insights and recommendations for portfolio improvement.
Key Skills:
In-depth knowledge of financial products and services relevant to SMEs and relationship-building skills.
Analytical mindset with the ability to make data-driven decisions.
Strategic thinking and the ability to drive innovation in financial solutions for SMEs.
Professional certifications in banking or finance would be an advantage
Stay informed about industry trends, competitive landscape, and market dynamics affecting SMEs.
Qualifications Essential:
Bachelor's degree in Business, Finance, Economics, or a related field; MBA or relevant postgraduate qualification is a plus.
Extensive experience in SME banking or commercial banking (Min. 3 Yrs. as Team Manager role in Business Banking segment with a proven record of accomplishment of success in portfolio growth and management.
Excellent communication, negotiation, and people management skills.
Good understanding of regulatory compliance and risk management in banking.
Ability to work independently and as part of a team.
Professional certifications in banking or finance would be an advantage.
Language:
Good communication skills both oral and written in English (Arabic is an advantage)